Shipments and returns

Your pack shipment

Please note that the shipping costs shown in the shopping cart are for shipping within the U.K. If you are not in the U.K. you will either need to log in, or wait until you enter your country details at checkout, for the correct charges for your country to be displayed.

U.K. customers can order up to 2kg for the basic 2nd class postage cost; 1st class cost will rise if 1kg is exceeded.

Packages are generally dispatched within a maximum of 2 working days after receipt of payment and are shipped via Royal Mail 1st or 2nd class within the U.K., Airmail small packages if outside the U.K. For larger orders a courier may be used; please bear this in mind if you will not be in to sign for the package, and if necessary amend your postage address to somewhere that it can be signed for. If you need your order urgently, please email me with details of your order, and I will confirm shipping cost and guaranteed arrival time.

If your order is large (say over 1.7kg of the items ordered), email me if you would like me to source the cheapest method of delivery, which might be by courier, or within the U.K., by Standard Parcels.

I cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Therefore, please ensure that you have ordered everything you want before checking out, to minimise shipping costs.

INTERNATIONAL DELIVERY

RUSSIAN FEDERATION

Russian buyers should provide their address in both Latin and Cyrillic script. They should also provide their name in the format used on their I.D. documents so that if a package needs to be collected from the post office the name on the package and I.D. will match. Tracked postage will be used for Russia.

ITALY

Italian buyers cannot place an order on the site. If you wish to purchase from Italy please email me with details of what you wish to purchase and I can confirm the postage cost which will be more expensive than for the rest of Europe as tracked postage will be used. Unfortunately this is necessary due to the unreliability of the Italian postal system.